VoltHosting - Wolverhampton Network Issues – Incident details

Third Party: ESET → ESET PROTECT → Europe, Africa, Asia Pacific experiencing degraded performance

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Wolverhampton Network Issues

ResolvedPartial outage4 hours 3 minutes

Affected

VoltHosting Core Network & Infrastructure

Partial outage from 3:18 PM to 3:39 PM, Operational from 3:39 PM to 5:11 PM, Partial outage from 5:11 PM to 6:50 PM, Operational from 6:50 PM to 7:22 PM

Cores

Partial outage from 3:18 PM to 3:39 PM, Operational from 3:39 PM to 5:11 PM, Partial outage from 5:11 PM to 6:50 PM, Operational from 6:50 PM to 7:22 PM

Wolverhampton Core

Partial outage from 3:18 PM to 3:39 PM, Operational from 3:39 PM to 5:11 PM, Partial outage from 5:11 PM to 6:50 PM, Operational from 6:50 PM to 7:22 PM

  • ResolvedUTC

    Dear Customer,

    We have now seen full service recovery after the upstream provider swapped the affected device; this required a full reconfiguration due to various unexpected issues encountered along the way, which delayed the recovery process. We deeply apologise to you for any inconvenience caused this evening by the outage, as well as thanking you for your patience and support.

    If you have any issues, please get in touch.

  • UpdateUTC

    Dear Customers.

    We are starting to see services come back online. We will update you shortly.

  • UpdateUTC

    Dear Customer,

    The upstream provider is replacing the device. We are working to resolve this issue quickly.

  • MonitoringUTC

    Dear Customer,

    We have sadly seen this issue reoccur. We have been in conversations with our upstream network provider to get this issue resolved as quickly as possible.

    Upon investigation into the issue, it appears that the 10gbps cross links in the switch is crashing, whilst keeping the 1gbps connections online. A replacement switch has been ordered. This issue lies with our network provider, not ourselves, but we are assisting where we can to help resolve the issue.

    We do apologise for the inconvenience, and hope that it can be resolved as quickly as possible.

  • ResolvedUTC

    Dear Customer,

    We have seen all services come back online. We are still monitoring for further issues. A replacement device has been sourced and will be swapped out if the issue occurs again.

    We are now marking this issue as resolved. If you have any questions, please reach out to our support team, who will be happy to help!

  • MonitoringUTC

    Dear Customer,

    We implemented a fix and have seen services come back online. We will continue to monitor the situation for updates.

  • UpdateUTC

    Dear Customer,

    We have dispatched the data centre's remote hands to take a look at the affected network switch. We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    Dear Customer,

    We have identified the issue with one of our core routers in Wolverhampton. We are continuing to work on a fix for this incident.

    Our support team is still here to help! Please feel free to contact us with any questions.

  • InvestigatingUTC

    Dear Customer,

    We are currently investigating network issues in Wolverhampton, which may affect some services.


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