VoltHosting - cPanel02 - SiteJet Failing to Load – Incident details

Dear Customer,

After further investigation, we identified that this incident only affected one reseller customer. Due to this, and analysis of logs, we determined that raising this incident was unjustified. We are working with the affected reseller and cPanel to restore service to their affected account(s).

Log investigation determined that the cause of this was files being deleted, and/or accounts running out of disk space.

We apologise for raising this incident with you, as it was unnecessary.

If you have any questions, please ask our support team.

Dear Customer,

Upon further investigation across our entire server. It looks like the scope for this issue is minimal and only affects accounts where the user has deleted files from their cPanel.

Thus, we are marking this incident as closed, as the issue is not affecting the vast majority of users.

If you are experiencing this issue, please reach out to support, who can assist you with restoring the files that the user deleted.

Dear Customer,

cPanel has made us aware that they are working on a fix for the issue.

We will continue to work on a fix and update you as soon as possible.

Reminder: If you are not using SiteJet, you are not affected by this.

Dear Customer,

We have identified the error in WHM for this incident. Sadly, the issue appears to be related to an update made to SiteJet yesterday by cPanel, which means it is out of our control to resolve.

We have reached out to cPanel, which is currently working on a solution to this.

We will update here as soon as we have an update from cPanel.

Please get in touch if you have any questions. We are here to help!