VoltHosting - Notice history

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Notice history

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Jul 2024

JUL30
Plesk Hosting Migration
CompletedMaintenance1 hour 20 minutes
  • Completed
    July 30, 2024 at 5:20 PMUTC
    Completed
    July 30, 2024 at 5:20 PMUTC

    All accounts have now been migrated across to the new server. Nobody experienced any downtime.

    If you have any questions, please reach out.

  • Update
    July 30, 2024 at 4:22 PMUTC
    Update
    July 30, 2024 at 4:22 PMUTC

    The migration process has been started.

    For those customers with different DNS records than ours, the new IP address is: 193.110.160.130.

  • In progress
    July 30, 2024 at 4:00 PMUTC
    In progress
    July 30, 2024 at 4:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 30, 2024 at 4:00 PMUTC
    Planned
    July 30, 2024 at 4:00 PMUTC

    On Tuesday, we will be migrating customers from our Plesk server to our new and improved Plesk server!.

    Customers on our existing CentOS Plesk servers will be moved to our new server running CloudLinux, which delivers the very best security, reliability and performance. The new servers also feature newer hardware, such as newer CPUs, better SSDs and the latest generation memory.

    Customers should not need to do anything during and after the migration if you use our existing Plesk nameservers, your website will seamlessly point to the new servers without requiring any action.

    If you do not use our nameservers, we will provide you with a new IP address to point your DNS records to shortly.

    We expect total downtime for the migration to be less than a minute (so not noticeable). The migration will be seamless.

Backup02 Network Outage
ResolvedMajor outage3 minutes
  • Resolved
    UTC
    Resolved

    Network connectivity to Backup02 has been restored and it is now operating normally.

    If you have any questions, please contact us.

  • Identified
    UTC
    Identified

    We've identified the issue to be with an upstream provider. The issue will be resolved in a moment.

  • Investigating
    UTC
    Investigating

    We have noticed that backup02 doesn't seem to be responding correctly. We are investigating.

Website Outage
ResolvedPartial outage31 minutes
  • Resolved
    UTC
    Resolved

    We have no further reason to believe this issue will happen again, so we’re closing the incident.

    If you have any questions, please contact us.

  • Monitoring
    UTC
    Monitoring

    The issue has been remedied and the website is now fully operational.

    We’ll continue to monitor for any further events for the next few hours.

  • Identified
    UTC
    Identified

    We’ve identified this problem to be located within the cloudflare network. The host cPanel server is still operational.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
JUL14
SSL certificate change & general updates
CompletedMaintenance1 hour
  • Completed
    July 14, 2024 at 9:50 PMUTC
    Completed
    July 14, 2024 at 9:50 PMUTC
    Maintenance has completed successfully
  • In progress
    July 14, 2024 at 8:50 PMUTC
    In progress
    July 14, 2024 at 8:50 PMUTC
    Maintenance is now in progress
  • Planned
    July 14, 2024 at 8:50 PMUTC
    Planned
    July 14, 2024 at 8:50 PMUTC

    Our *.volthosting.net SSL certificate is now up for renewal, so we are doing this tonight on our systems.

    All of the changes have been applied, however, some services require a full system restart in order to apply fully.

    As a result, the VoltHosting official email services (and management network) will be partially offline for a short while.

    All emails sent to us will be held in our upstream email proxy service, so will not be lost. However, outgoing mail may not be sent for a short while.

    There is not much notice given to customers for this maintenance as it does not have a significant user impact. Most users shouldn't notice or be affected by this.

JUL11
Managed Mail Gateways - Update
CompletedMaintenance15 minutes
  • Completed
    July 11, 2024 at 2:15 PMUTC
    Completed
    July 11, 2024 at 2:15 PMUTC

    The updates across all nodes have been successful, and all nodes are now fully operational!

  • In progress
    July 11, 2024 at 2:00 PMUTC
    In progress
    July 11, 2024 at 2:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 11, 2024 at 2:00 PMUTC
    Planned
    July 11, 2024 at 2:00 PMUTC

    We plan to upgrade our mail gateways to the latest version, as the current version is coming near EOL.

    We will perform this upgrade one at a time, so at least one mail gateway is operational, so there will be no drop in service.

Jun 2024

JUN23
Game Node01 Migration
CompletedMaintenance1 hour 14 minutes
  • Completed
    June 23, 2024 at 11:14 PMUTC
    Completed
    June 23, 2024 at 11:14 PMUTC

    The migration has now been completed!

    Node01 is now fully deprecated and has been replaced by Node03.

    Again, your IP address WILL have changed. Please check for your new IP in the VoltHosting panel.

    If you have any questions, please get in touch.

  • Update
    June 23, 2024 at 10:31 PMUTC
    Update
    June 23, 2024 at 10:31 PMUTC

    The new server, Node03 is now ready!


    The server migration has now started. You will experience some intermittent downtime as your server is moved between hosts.

    PLEASE NOTE, YOUR SERVER IP ADDRESS WILL CHANGE!

    If you have any questions, please get in touch with us.

  • Update
    June 23, 2024 at 10:03 PMUTC
    Update
    June 23, 2024 at 10:03 PMUTC

    The new node is being spun up at the moment.

    Migrations will begin shortly.

  • In progress
    June 23, 2024 at 10:00 PMUTC
    In progress
    June 23, 2024 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 23, 2024 at 10:00 PMUTC
    Planned
    June 23, 2024 at 10:00 PMUTC

    We plan to upgrade the oldest game hosting node to ensure all our customers maintain a good experience at VoltHosting.

    This maintenance window will involve the deprecation of the old server and the migration of the game servers to the new server.

    Your server will have a few moments of downtime as they are migrated across. Additionally, your IP address WILL change. This means you may need to update your DNS records if you have a custom domain associated with your server for players to connect.

    This will only affect servers which are on node01. For reference, your IP address will be within the range of: 45.85.194.29 - 45.85.194.64 inclusively.

    If you have any questions, please contact us before the maintenance window.

JUN18
Azuracast Update & SSL Renewal
CompletedMaintenance17 minutes
  • Completed
    June 18, 2024 at 10:17 PMUTC
    Completed
    June 18, 2024 at 10:17 PMUTC

    The update and SSL certificate fix has been successful. The azuracast service is now fully operational.

    Total downtime was 2 minutes in total.

  • In progress
    June 18, 2024 at 10:00 PMUTC
    In progress
    June 18, 2024 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 18, 2024 at 10:00 PMUTC
    Planned
    June 18, 2024 at 10:00 PMUTC

    We have detected an SSL renewal error within our Azuracast server. So, this maintenance window is in place to remedy the issue.

    We have already identified a fix for the issue, however, the server will need to be restarted to perform this fix.

    We will also update Azuracast to the latest version during this, so we don't have to take down the server again.

    We expect downtime not to last longer than a couple of minutes.

    If you have any questions, please reach out to us.

May 2024

No notices reported this month

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