VoltHosting - Notice history

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Notice history

Dec 2024

Upstream Network Outage
  • Resolved
    Resolved

    After monitoring the situation. We have ensured that all services are now operational. We are marking this incident as resolved.

    Approximate downtime: Less than one (1) minute.

    If you have any questions, please contact our support.

  • Monitoring
    Monitoring

    We have seen services come operational after this partial network outage.

    Affected services were only offline for approximately 1 minute.

    We’re sorry for any inconvenience. We will monitor this further.

  • Investigating
    Investigating

    We have noticed some services failing to connect upstream. We are investigating with our upstream provider.

Hypervisor Hardware Upgrade
  • Completed
    December 05, 2024 at 11:02 PM
    Completed
    December 05, 2024 at 11:02 PM

    Dear Customer,

    This maintenance window is now closed. All hypervisors have been upgraded, and are back and operational.

    If you have any questions, please reach out to us for support.

    Thanks for your patience!

  • In progress
    December 05, 2024 at 10:10 PM
    In progress
    December 05, 2024 at 10:10 PM

    Dear Customer,

    Due to engineer availability, the maintenance has been delayed. However, the work is now in progress.

    Your VPS/VDS machines and other internal resources will be gracefully shutdown shortly.

    We are starting with cloud02-slv02. Additional updates will not be provided per hypervisor. You will be notified once the maintenance is completed.

    We appreciate your patience during this maintenance window! We expect that the estimated downtime per hypervisor will be approximately 10 minutes.

    If you have any questions during the maintenance, please reach out to our support.

  • Planned
    December 05, 2024 at 8:50 PM
    Planned
    December 05, 2024 at 8:50 PM

    Dear Customer,

    We plan to upgrade the hardware on our Hypervisor nodes. This upgrade will provide you with updated hardware and performant hosting solutions. This upgrade includes upgrading the CPU to a newer model, and upgrading the RAM capacity and speed, across all hypervisor nodes.

    This upgrade will require your virtual machines (VPS/VDS) to be powered down for the short maintenance window.

    We will prepare the systems as much as possible before gracefully shutting down your servers. Once the hypervisor has been upgraded, we will power on your server again. We expect that the estimated downtime for this service will be around 10 minutes per hypervisor.

    This upgrade will be done across all of VoltHostings hypervisor nodes, one at a time.

    This maintenance window will also affect VoltHosting services which are running on our shared hypervisor nodes. Please check the table for all affected services.

    Critical services are high availability, meaning that there are multiple nodes in a cluster running the software. They are on different hypervisors, and thus will not experience downtime, but are included in the table.

    We apologise for the short downtime, but this maintenance is essential to continue providing you with high-quality, powerful, reliable and secure hosting solutions.

    If you have any questions, please get in touch with our team.

VoltHosting Internal Hypervisor Upgrade
  • Completed
    December 05, 2024 at 8:31 PM
    Completed
    December 05, 2024 at 8:31 PM

    This has been completed. The hardware has been upgraded and key systems updated.

  • In progress
    December 05, 2024 at 8:00 PM
    In progress
    December 05, 2024 at 8:00 PM

    Notifications are off for this maintenance as it is not customer effecting.

  • Planned
    December 05, 2024 at 7:50 PM
    Planned
    December 05, 2024 at 7:50 PM

    Non-customer effecting. However, VoltHosting email services operate on this hypervisor, so there may be a delay in the sending and receiving of emails for a short time.

Nov 2024

Essential Maintenance: Cloud02 + Hypervisor Nodes Upgrade
  • Completed
    November 07, 2024 at 1:15 AM
    Completed
    November 07, 2024 at 1:15 AM

    This maintenance window is now closed!

    Our due diligence checks have concluded and all our services are operating as expected.

    Thank you very much for your understanding and patience during this maintenance window!

    We observed an average of 6 minutes of downtime on the hypervisors, which is an excellent result. We maintained within the estimated prediction of 10 minutes of downtime.

    We apologise for the short downtime, but this maintenance was essential to continue providing you with high-quality, powerful, reliable and secure hosting solutions.

    If you have any questions, please reach out to our staff team, and we will be more than happy to assist you with your questions!

  • Update
    November 07, 2024 at 1:02 AM
    In progress
    November 07, 2024 at 1:02 AM

    The last hypervisor node for Cloud02 has been updated and is now fully operational.

    We are now running checks to ensure that all services are operating as expected. You may now continue to use your services hosted on Cloud02, as there will not be any further downtime.

    Thank you all for your patience and understanding!

  • Update
    November 07, 2024 at 12:26 AM
    In progress
    November 07, 2024 at 12:26 AM

    The first hypervisor has been upgraded successfully with only approximately 6 minutes of downtime.

    Notifications won't be posted for any further hypervisor upgrade completions. A notice will be posted once all hypervisors are updated.

    If you have any questions during this. Please feel free to reach out. Our live chat is open for an extended period today during the maintenance window.

  • Update
    November 07, 2024 at 12:08 AM
    In progress
    November 07, 2024 at 12:08 AM

    The upgrade of the hypervisors has begun.

    If you have any questions during this. Please feel free to reach out. Our live chat is open for an extended period today during the maintenance window.

  • Update
    November 07, 2024 at 12:01 AM
    In progress
    November 07, 2024 at 12:01 AM

    We are now finalising the preparation of the hypervisors before the required downtime.

    Each hypervisor will undergo the downtime one at a time to avoid extended periods of downtime.

  • In progress
    November 07, 2024 at 12:00 AM
    In progress
    November 07, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    November 07, 2024 at 12:00 AM
    Planned
    November 07, 2024 at 12:00 AM

    Dear Customer,

    We plan to upgrade the system and do essential maintenance on our Hypervisor nodes. This update is critical to continue providing you with reliable, performant hosting solutions.

    This upgrade will require your virtual machines (VPS/VDS) to be powered down for the short maintenance window.

    We will prepare the systems as much as possible before gracefully shutting down your servers. Once the hypervisor has been upgraded, we will power on your server again. We expect that the estimated downtime for this service will be around 10 minutes.

    This upgrade will be done across all of VoltHostings hypervisor nodes, one at a time.

    This maintenance window will also affect VoltHosting services which are running on our shared hypervisor nodes. Please check the table for all affected services.

    Critical services are high availability, meaning that there are multiple nodes in a cluster running the software. They are on different hypervisors, and thus will not experience downtime, but are included in the table.

    We apologise for the short downtime, but this maintenance is essential to continue providing you with high-quality, powerful, reliable and secure hosting solutions.

    If you have any questions, please get in touch with our team.

Oct 2024

No notices reported this month

Oct 2024 to Dec 2024

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Take a look at our uptime page.