VoltHosting - Notice history

System Under Maintenance

Check this page for any status updates, downtime or maintenance. If you encounter any issues, please contact our support team.

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Notice history

Feb 2025

Upstream Network Issues
  • Resolved
    Resolved

    We've received word that the issue has been mitigated and that services are fully operational.

    Thus, we are closing this incident.


    If you have any questions, please get in touch with our support team!

  • Identified
    Identified

    We have confirmed that this issue was related to our upstream, GTT, having a brief network flop. The problem has been resolved, and we will continue to monitor the situation.

  • Investigating
    Investigating

    We have identified an issue which has impacted some of our network for approximately 30-60 seconds. We have contacted our network provider about this and will monitor the situation.

Issues with our Cloud02 Cluster
  • Resolved
    Resolved

    We are marking this incident resolved as all Cloud02 services are operational. We expect that this was an issue with our upstream provider.

    If you have any questions, please reach out to our support team!

  • Monitoring
    Monitoring

    We've seen systems come back operational. We are monitoring the situation closely.

  • Investigating
    Investigating

    We are currently investigating an outage with our Cloud02 VPS cluster.

Jan 2025

cPanel NS5 inoperable
  • Resolved
    Resolved

    The issue has now been resolved. The DNS is now fully operational.

  • Identified
    Identified

    We have identified the issue and are working on a fix.

  • Investigating
    Investigating

    We have noticed that the cPanel NS5 nameserver is unresponsive. We are looking into the issue at the moment. The NS6 nameserver remains operational, as well as DNS queries.

cPanel02 Server IP Change
  • Completed
    January 15, 2025 at 10:58 PM
    Completed
    January 15, 2025 at 10:58 PM

    The cPanel server's IP address has been changed successfully.

    Please update all of your DNS records to 185.195.238.2 if you are NOT using VoltHosting cPanel nameservers.

    We are now closing this maintenance window.

    If you have any questions, please get in touch! We're happy to help.

  • In progress
    January 15, 2025 at 10:00 PM
    In progress
    January 15, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    January 15, 2025 at 10:00 PM
    Planned
    January 15, 2025 at 10:00 PM

    Dear Customer,

    We are updating the IP address of our cPanel server due to the deprecation of some of our IP address ranges. Please review the details below to understand how this change may affect you.

    Who is Affected?

    • Customers who are using the VoltHosting nameservers for their domain ns5.volthosting.co.uk & ns6.volthosting.co.uk :

      • No action is needed, as our nameservers will automatically update the IP change without user action.

    • Customers using an external nameserver/DNS service (such as CloudFlare):

      • Must manually update their DNS records to point to the new cPanel server.

    IP Address Changes

    • OLD IP Address: 193.110.160.70

    • NEW IP Address: 185.195.238.2

    Other Important Information

    • Customers who have a dedicated or custom IP address will be contacted separately to arrange this change.

    • CUSTOMERS SHOULD NOT CHANGE THE IP ADDRESS OF THEIR DNS RECORDS UNTIL INSTRUCTED.

    • This notice serves as a notification of this change. This change has NOT taken effect yet.

    • The time stated on the maintainable window is when affected customers should update their DNS records (if required to do so), not beforehand.

    Thank you in advance for your understanding. If you have any questions or need assistance, please reach out to our support team.

cPanel02 is experiencing issues
  • Resolved
    Resolved

    We're resolving this incident as we've not seen any further issues arise, and all sites are operational.

    We will keep monitoring for further issues. If you are experiencing issues, please reach out!

  • Monitoring
    Monitoring

    We've seen sites come back up and we are monitoring for further issues.

  • Identified
    Identified

    We've identified the issue, and have implemented a temporary fix. Services should be coming back up now.

  • Investigating
    Investigating

    We are currently investigating this incident where some websites are unavailable.

VoltHosting Client Area Maintenance
  • Completed
    January 04, 2025 at 11:25 PM
    Completed
    January 04, 2025 at 11:25 PM

    The VoltHosting client area maintenance has been fully completed, and everything is operational.

    If you notice any issues, please contact us.

  • In progress
    January 04, 2025 at 11:00 PM
    In progress
    January 04, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    January 04, 2025 at 11:00 PM
    Planned
    January 04, 2025 at 11:00 PM

    Dear Customer,

    We will have some scheduled maintenance on our client area while we update core systems. This means that the VoltHosting client area will be inaccessible for a small amount of time. We will aim to keep this to a minimum.

    The main website and all other VoltHosting services will remain operational through this maintenance period.

    If you have any questions, please get in touch before the scheduled start time.

Dec 2024

Upstream Network Outage
  • Resolved
    Resolved

    After monitoring the situation. We have ensured that all services are now operational. We are marking this incident as resolved.

    Approximate downtime: Less than one (1) minute.

    If you have any questions, please contact our support.

  • Monitoring
    Monitoring

    We have seen services come operational after this partial network outage.

    Affected services were only offline for approximately 1 minute.

    We’re sorry for any inconvenience. We will monitor this further.

  • Investigating
    Investigating

    We have noticed some services failing to connect upstream. We are investigating with our upstream provider.

Hypervisor Hardware Upgrade
  • Completed
    December 05, 2024 at 11:02 PM
    Completed
    December 05, 2024 at 11:02 PM

    Dear Customer,

    This maintenance window is now closed. All hypervisors have been upgraded, and are back and operational.

    If you have any questions, please reach out to us for support.

    Thanks for your patience!

  • In progress
    December 05, 2024 at 10:10 PM
    In progress
    December 05, 2024 at 10:10 PM

    Dear Customer,

    Due to engineer availability, the maintenance has been delayed. However, the work is now in progress.

    Your VPS/VDS machines and other internal resources will be gracefully shutdown shortly.

    We are starting with cloud02-slv02. Additional updates will not be provided per hypervisor. You will be notified once the maintenance is completed.

    We appreciate your patience during this maintenance window! We expect that the estimated downtime per hypervisor will be approximately 10 minutes.

    If you have any questions during the maintenance, please reach out to our support.

  • Planned
    December 05, 2024 at 8:50 PM
    Planned
    December 05, 2024 at 8:50 PM

    Dear Customer,

    We plan to upgrade the hardware on our Hypervisor nodes. This upgrade will provide you with updated hardware and performant hosting solutions. This upgrade includes upgrading the CPU to a newer model, and upgrading the RAM capacity and speed, across all hypervisor nodes.

    This upgrade will require your virtual machines (VPS/VDS) to be powered down for the short maintenance window.

    We will prepare the systems as much as possible before gracefully shutting down your servers. Once the hypervisor has been upgraded, we will power on your server again. We expect that the estimated downtime for this service will be around 10 minutes per hypervisor.

    This upgrade will be done across all of VoltHostings hypervisor nodes, one at a time.

    This maintenance window will also affect VoltHosting services which are running on our shared hypervisor nodes. Please check the table for all affected services.

    Critical services are high availability, meaning that there are multiple nodes in a cluster running the software. They are on different hypervisors, and thus will not experience downtime, but are included in the table.

    We apologise for the short downtime, but this maintenance is essential to continue providing you with high-quality, powerful, reliable and secure hosting solutions.

    If you have any questions, please get in touch with our team.

VoltHosting Internal Hypervisor Upgrade
  • Completed
    December 05, 2024 at 8:31 PM
    Completed
    December 05, 2024 at 8:31 PM

    This has been completed. The hardware has been upgraded and key systems updated.

  • In progress
    December 05, 2024 at 8:00 PM
    In progress
    December 05, 2024 at 8:00 PM

    Notifications are off for this maintenance as it is not customer effecting.

  • Planned
    December 05, 2024 at 7:50 PM
    Planned
    December 05, 2024 at 7:50 PM

    Non-customer effecting. However, VoltHosting email services operate on this hypervisor, so there may be a delay in the sending and receiving of emails for a short time.

Dec 2024 to Feb 2025

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