VoltHosting - Notice history

System Under Maintenance

Check this page for any status updates, downtime or maintenance. If you encounter any issues, please contact our support team.

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Notice history

Nov 2024

Essential Maintenance: Cloud02 + Hypervisor Nodes Upgrade
  • Completed
    November 07, 2024 at 1:15 AM
    Completed
    November 07, 2024 at 1:15 AM

    This maintenance window is now closed!

    Our due diligence checks have concluded and all our services are operating as expected.

    Thank you very much for your understanding and patience during this maintenance window!

    We observed an average of 6 minutes of downtime on the hypervisors, which is an excellent result. We maintained within the estimated prediction of 10 minutes of downtime.

    We apologise for the short downtime, but this maintenance was essential to continue providing you with high-quality, powerful, reliable and secure hosting solutions.

    If you have any questions, please reach out to our staff team, and we will be more than happy to assist you with your questions!

  • Update
    November 07, 2024 at 1:02 AM
    Update
    November 07, 2024 at 1:02 AM

    The last hypervisor node for Cloud02 has been updated and is now fully operational.

    We are now running checks to ensure that all services are operating as expected. You may now continue to use your services hosted on Cloud02, as there will not be any further downtime.

    Thank you all for your patience and understanding!

  • Update
    November 07, 2024 at 12:26 AM
    Update
    November 07, 2024 at 12:26 AM

    The first hypervisor has been upgraded successfully with only approximately 6 minutes of downtime.

    Notifications won't be posted for any further hypervisor upgrade completions. A notice will be posted once all hypervisors are updated.

    If you have any questions during this. Please feel free to reach out. Our live chat is open for an extended period today during the maintenance window.

  • Update
    November 07, 2024 at 12:08 AM
    Update
    November 07, 2024 at 12:08 AM

    The upgrade of the hypervisors has begun.

    If you have any questions during this. Please feel free to reach out. Our live chat is open for an extended period today during the maintenance window.

  • Update
    November 07, 2024 at 12:01 AM
    Update
    November 07, 2024 at 12:01 AM

    We are now finalising the preparation of the hypervisors before the required downtime.

    Each hypervisor will undergo the downtime one at a time to avoid extended periods of downtime.

  • In progress
    November 07, 2024 at 12:00 AM
    In progress
    November 07, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    November 07, 2024 at 12:00 AM
    Planned
    November 07, 2024 at 12:00 AM

    Dear Customer,

    We plan to upgrade the system and do essential maintenance on our Hypervisor nodes. This update is critical to continue providing you with reliable, performant hosting solutions.

    This upgrade will require your virtual machines (VPS/VDS) to be powered down for the short maintenance window.

    We will prepare the systems as much as possible before gracefully shutting down your servers. Once the hypervisor has been upgraded, we will power on your server again. We expect that the estimated downtime for this service will be around 10 minutes.

    This upgrade will be done across all of VoltHostings hypervisor nodes, one at a time.

    This maintenance window will also affect VoltHosting services which are running on our shared hypervisor nodes. Please check the table for all affected services.

    Critical services are high availability, meaning that there are multiple nodes in a cluster running the software. They are on different hypervisors, and thus will not experience downtime, but are included in the table.

    We apologise for the short downtime, but this maintenance is essential to continue providing you with high-quality, powerful, reliable and secure hosting solutions.

    If you have any questions, please get in touch with our team.

Oct 2024

No notices reported this month

Sep 2024

cPanel02 Partial Inaccessibility
  • Resolved
    Resolved

    We have implemented a fix and will continue monitoring the situation to ensure that it doesn't occur again.

    If you have any questions, please reach out and we're more than happy to help!

  • Identified
    Identified

    The issue has been identified and we're working towards a fix.

  • Investigating
    Investigating

    We are currently investigating this incident which prevent certain users being unable to login to WHM.

Backup02 Network Outage
  • Resolved
    Resolved

    We have seen services come back online. The actual network outage was approximately 3 minutes.

    If you have any questions or concerns, please feel free to get in touch!

  • Identified
    Identified

    An upstream partner has informed us that this is directly related to connection issues at Reliance House, Newcastle.

    They are replacing the affected device now.

  • Investigating
    Investigating

    We've noticed an issue with our Backup02's network connection to outside of our network. We are currently investigating this incident.

    We expect that this won't affect customers unless they are attempting to access Backup02 services from outside of our network.

Sep 2024 to Nov 2024

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Take a look at our uptime page.