VoltHosting - Notice history

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Notice history

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Jan 2025

cPanel NS5 inoperable
ResolvedMajor outage25 minutes
  • Resolved
    UTC
    Resolved

    The issue has now been resolved. The DNS is now fully operational.

  • Identified
    UTC
    Identified

    We have identified the issue and are working on a fix.

  • Investigating
    UTC
    Investigating

    We have noticed that the cPanel NS5 nameserver is unresponsive. We are looking into the issue at the moment. The NS6 nameserver remains operational, as well as DNS queries.

JAN15
cPanel02 Server IP Change
CompletedMaintenance58 minutes
  • Completed
    January 15, 2025 at 10:58 PMUTC
    Completed
    January 15, 2025 at 10:58 PMUTC

    The cPanel server's IP address has been changed successfully.

    Please update all of your DNS records to 185.195.238.2 if you are NOT using VoltHosting cPanel nameservers.

    We are now closing this maintenance window.

    If you have any questions, please get in touch! We're happy to help.

  • In progress
    January 15, 2025 at 10:00 PMUTC
    In progress
    January 15, 2025 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    January 15, 2025 at 10:00 PMUTC
    Planned
    January 15, 2025 at 10:00 PMUTC

    Dear Customer,

    We are updating the IP address of our cPanel server due to the deprecation of some of our IP address ranges. Please review the details below to understand how this change may affect you.

    Who is Affected?

    • Customers who are using the VoltHosting nameservers for their domain ns5.volthosting.co.uk & ns6.volthosting.co.uk :

      • No action is needed, as our nameservers will automatically update the IP change without user action.

    • Customers using an external nameserver/DNS service (such as CloudFlare):

      • Must manually update their DNS records to point to the new cPanel server.

    IP Address Changes

    • OLD IP Address: 193.110.160.70

    • NEW IP Address: 185.195.238.2

    Other Important Information

    • Customers who have a dedicated or custom IP address will be contacted separately to arrange this change.

    • CUSTOMERS SHOULD NOT CHANGE THE IP ADDRESS OF THEIR DNS RECORDS UNTIL INSTRUCTED.

    • This notice serves as a notification of this change. This change has NOT taken effect yet.

    • The time stated on the maintainable window is when affected customers should update their DNS records (if required to do so), not beforehand.

    Thank you in advance for your understanding. If you have any questions or need assistance, please reach out to our support team.

cPanel02 is experiencing issues
ResolvedDegraded performance17 minutes
  • Resolved
    UTC
    Resolved

    We're resolving this incident as we've not seen any further issues arise, and all sites are operational.

    We will keep monitoring for further issues. If you are experiencing issues, please reach out!

  • Monitoring
    UTC
    Monitoring

    We've seen sites come back up and we are monitoring for further issues.

  • Identified
    UTC
    Identified

    We've identified the issue, and have implemented a temporary fix. Services should be coming back up now.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident where some websites are unavailable.

JAN4
VoltHosting Client Area Maintenance
CompletedMaintenance25 minutes
  • Completed
    January 04, 2025 at 11:25 PMUTC
    Completed
    January 04, 2025 at 11:25 PMUTC

    The VoltHosting client area maintenance has been fully completed, and everything is operational.

    If you notice any issues, please contact us.

  • In progress
    January 04, 2025 at 11:00 PMUTC
    In progress
    January 04, 2025 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    January 04, 2025 at 11:00 PMUTC
    Planned
    January 04, 2025 at 11:00 PMUTC

    Dear Customer,

    We will have some scheduled maintenance on our client area while we update core systems. This means that the VoltHosting client area will be inaccessible for a small amount of time. We will aim to keep this to a minimum.

    The main website and all other VoltHosting services will remain operational through this maintenance period.

    If you have any questions, please get in touch before the scheduled start time.

Dec 2024

Upstream Network Outage
ResolvedPartial outage4 minutes
  • Resolved
    UTC
    Resolved

    After monitoring the situation. We have ensured that all services are now operational. We are marking this incident as resolved.

    Approximate downtime: Less than one (1) minute.

    If you have any questions, please contact our support.

  • Monitoring
    UTC
    Monitoring

    We have seen services come operational after this partial network outage.

    Affected services were only offline for approximately 1 minute.

    We’re sorry for any inconvenience. We will monitor this further.

  • Investigating
    UTC
    Investigating

    We have noticed some services failing to connect upstream. We are investigating with our upstream provider.

DEC5
Hypervisor Hardware Upgrade
CompletedMaintenance2 hours 12 minutes
  • Completed
    December 05, 2024 at 11:02 PMUTC
    Completed
    December 05, 2024 at 11:02 PMUTC

    Dear Customer,

    This maintenance window is now closed. All hypervisors have been upgraded, and are back and operational.

    If you have any questions, please reach out to us for support.

    Thanks for your patience!

  • In progress
    December 05, 2024 at 10:10 PMUTC
    In progress
    December 05, 2024 at 10:10 PMUTC

    Dear Customer,

    Due to engineer availability, the maintenance has been delayed. However, the work is now in progress.

    Your VPS/VDS machines and other internal resources will be gracefully shutdown shortly.

    We are starting with cloud02-slv02. Additional updates will not be provided per hypervisor. You will be notified once the maintenance is completed.

    We appreciate your patience during this maintenance window! We expect that the estimated downtime per hypervisor will be approximately 10 minutes.

    If you have any questions during the maintenance, please reach out to our support.

  • Planned
    December 05, 2024 at 8:50 PMUTC
    Planned
    December 05, 2024 at 8:50 PMUTC

    Dear Customer,

    We plan to upgrade the hardware on our Hypervisor nodes. This upgrade will provide you with updated hardware and performant hosting solutions. This upgrade includes upgrading the CPU to a newer model, and upgrading the RAM capacity and speed, across all hypervisor nodes.

    This upgrade will require your virtual machines (VPS/VDS) to be powered down for the short maintenance window.

    We will prepare the systems as much as possible before gracefully shutting down your servers. Once the hypervisor has been upgraded, we will power on your server again. We expect that the estimated downtime for this service will be around 10 minutes per hypervisor.

    This upgrade will be done across all of VoltHostings hypervisor nodes, one at a time.

    This maintenance window will also affect VoltHosting services which are running on our shared hypervisor nodes. Please check the table for all affected services.

    Critical services are high availability, meaning that there are multiple nodes in a cluster running the software. They are on different hypervisors, and thus will not experience downtime, but are included in the table.

    We apologise for the short downtime, but this maintenance is essential to continue providing you with high-quality, powerful, reliable and secure hosting solutions.

    If you have any questions, please get in touch with our team.

DEC5
VoltHosting Internal Hypervisor Upgrade
CompletedMaintenance41 minutes
  • Completed
    December 05, 2024 at 8:31 PMUTC
    Completed
    December 05, 2024 at 8:31 PMUTC

    This has been completed. The hardware has been upgraded and key systems updated.

  • In progress
    December 05, 2024 at 8:00 PMUTC
    In progress
    December 05, 2024 at 8:00 PMUTC

    Notifications are off for this maintenance as it is not customer effecting.

  • Planned
    December 05, 2024 at 7:50 PMUTC
    Planned
    December 05, 2024 at 7:50 PMUTC

    Non-customer effecting. However, VoltHosting email services operate on this hypervisor, so there may be a delay in the sending and receiving of emails for a short time.

Nov 2024

NOV7
Essential Maintenance: Cloud02 + Hypervisor Nodes Upgrade
CompletedMaintenance1 hour 15 minutes
  • Completed
    November 07, 2024 at 1:15 AMUTC
    Completed
    November 07, 2024 at 1:15 AMUTC

    This maintenance window is now closed!

    Our due diligence checks have concluded and all our services are operating as expected.

    Thank you very much for your understanding and patience during this maintenance window!

    We observed an average of 6 minutes of downtime on the hypervisors, which is an excellent result. We maintained within the estimated prediction of 10 minutes of downtime.

    We apologise for the short downtime, but this maintenance was essential to continue providing you with high-quality, powerful, reliable and secure hosting solutions.

    If you have any questions, please reach out to our staff team, and we will be more than happy to assist you with your questions!

  • Update
    November 07, 2024 at 1:02 AMUTC
    Update
    November 07, 2024 at 1:02 AMUTC

    The last hypervisor node for Cloud02 has been updated and is now fully operational.

    We are now running checks to ensure that all services are operating as expected. You may now continue to use your services hosted on Cloud02, as there will not be any further downtime.

    Thank you all for your patience and understanding!

  • Update
    November 07, 2024 at 12:26 AMUTC
    Update
    November 07, 2024 at 12:26 AMUTC

    The first hypervisor has been upgraded successfully with only approximately 6 minutes of downtime.

    Notifications won't be posted for any further hypervisor upgrade completions. A notice will be posted once all hypervisors are updated.

    If you have any questions during this. Please feel free to reach out. Our live chat is open for an extended period today during the maintenance window.

  • Update
    November 07, 2024 at 12:08 AMUTC
    Update
    November 07, 2024 at 12:08 AMUTC

    The upgrade of the hypervisors has begun.

    If you have any questions during this. Please feel free to reach out. Our live chat is open for an extended period today during the maintenance window.

  • Update
    November 07, 2024 at 12:01 AMUTC
    Update
    November 07, 2024 at 12:01 AMUTC

    We are now finalising the preparation of the hypervisors before the required downtime.

    Each hypervisor will undergo the downtime one at a time to avoid extended periods of downtime.

  • In progress
    November 07, 2024 at 12:00 AMUTC
    In progress
    November 07, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    November 07, 2024 at 12:00 AMUTC
    Planned
    November 07, 2024 at 12:00 AMUTC

    Dear Customer,

    We plan to upgrade the system and do essential maintenance on our Hypervisor nodes. This update is critical to continue providing you with reliable, performant hosting solutions.

    This upgrade will require your virtual machines (VPS/VDS) to be powered down for the short maintenance window.

    We will prepare the systems as much as possible before gracefully shutting down your servers. Once the hypervisor has been upgraded, we will power on your server again. We expect that the estimated downtime for this service will be around 10 minutes.

    This upgrade will be done across all of VoltHostings hypervisor nodes, one at a time.

    This maintenance window will also affect VoltHosting services which are running on our shared hypervisor nodes. Please check the table for all affected services.

    Critical services are high availability, meaning that there are multiple nodes in a cluster running the software. They are on different hypervisors, and thus will not experience downtime, but are included in the table.

    We apologise for the short downtime, but this maintenance is essential to continue providing you with high-quality, powerful, reliable and secure hosting solutions.

    If you have any questions, please get in touch with our team.

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Nov 2024 to Jan 2025

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