VoltHosting - Wolverhampton Network Issues – Détails de l'incident

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Wolverhampton Network Issues

Résolu
Panne partielle
Signalé le il y a 10 moisA duré environ 4 heures

Concernés

Réseau central de VoltHosting

Panne partielle depuis 3:18 PM à 3:39 PM, Opérationnel depuis 3:39 PM à 5:11 PM, Panne partielle depuis 5:11 PM à 6:50 PM, Opérationnel depuis 6:50 PM à 7:22 PM

Noyaux

Panne partielle depuis 3:18 PM à 3:39 PM, Opérationnel depuis 3:39 PM à 5:11 PM, Panne partielle depuis 5:11 PM à 6:50 PM, Opérationnel depuis 6:50 PM à 7:22 PM

Noyau de Wolverhampton

Panne partielle depuis 3:18 PM à 3:39 PM, Opérationnel depuis 3:39 PM à 5:11 PM, Panne partielle depuis 5:11 PM à 6:50 PM, Opérationnel depuis 6:50 PM à 7:22 PM

Mises à jour
  • Résolu
    UTC
    Résolu

    Dear Customer,

    We have now seen full service recovery after the upstream provider swapped the affected device; this required a full reconfiguration due to various unexpected issues encountered along the way, which delayed the recovery process. We deeply apologise to you for any inconvenience caused this evening by the outage, as well as thanking you for your patience and support.

    If you have any issues, please get in touch.

  • Mettre à jour
    UTC
    Mettre à jour

    Dear Customers.

    We are starting to see services come back online. We will update you shortly.

  • Mettre à jour
    UTC
    Mettre à jour

    Dear Customer,

    The upstream provider is replacing the device. We are working to resolve this issue quickly.

  • Surveillé
    UTC
    Surveillé

    Dear Customer,

    We have sadly seen this issue reoccur. We have been in conversations with our upstream network provider to get this issue resolved as quickly as possible.

    Upon investigation into the issue, it appears that the 10gbps cross links in the switch is crashing, whilst keeping the 1gbps connections online. A replacement switch has been ordered. This issue lies with our network provider, not ourselves, but we are assisting where we can to help resolve the issue.

    We do apologise for the inconvenience, and hope that it can be resolved as quickly as possible.

  • Résolu
    UTC
    Résolu

    Dear Customer,

    We have seen all services come back online. We are still monitoring for further issues. A replacement device has been sourced and will be swapped out if the issue occurs again.

    We are now marking this issue as resolved. If you have any questions, please reach out to our support team, who will be happy to help!

  • Surveillé
    UTC
    Surveillé

    Dear Customer,

    We implemented a fix and have seen services come back online. We will continue to monitor the situation for updates.

  • Mettre à jour
    UTC
    Mettre à jour

    Dear Customer,

    We have dispatched the data centre's remote hands to take a look at the affected network switch. We are continuing to work on a fix for this incident.

  • Identifié
    UTC
    Identifié

    Dear Customer,

    We have identified the issue with one of our core routers in Wolverhampton. We are continuing to work on a fix for this incident.

    Our support team is still here to help! Please feel free to contact us with any questions.

  • Détecté
    UTC
    Détecté

    Dear Customer,

    We are currently investigating network issues in Wolverhampton, which may affect some services.


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