VoltHosting - Historique des incidents

Dear Customer,

After further investigation, we identified that this incident only affected one reseller customer. Due to this, and analysis of logs, we determined that raising this incident was unjustified. We are working with the affected reseller and cPanel to restore service to their affected account(s).

Log investigation determined that the cause of this was files being deleted, and/or accounts running out of disk space.

We apologise for raising this incident with you, as it was unnecessary.

If you have any questions, please ask our support team.

Dear Customer,

Upon further investigation across our entire server. It looks like the scope for this issue is minimal and only affects accounts where the user has deleted files from their cPanel.

Thus, we are marking this incident as closed, as the issue is not affecting the vast majority of users.

If you are experiencing this issue, please reach out to support, who can assist you with restoring the files that the user deleted.

Dear Customer,

cPanel has made us aware that they are working on a fix for the issue.

We will continue to work on a fix and update you as soon as possible.

Reminder: If you are not using SiteJet, you are not affected by this.

Dear Customer,

We have identified the error in WHM for this incident. Sadly, the issue appears to be related to an update made to SiteJet yesterday by cPanel, which means it is out of our control to resolve.

We have reached out to cPanel, which is currently working on a solution to this.

We will update here as soon as we have an update from cPanel.

Please get in touch if you have any questions. We are here to help!

Dear Customer,

We are marking this incident as resolved. We will continue to monitor the situation and reopen this issue if it occurs again.

If you have any questions, please ask!

Dear Customer,

We have identified the issue and are working with the cPanel company directly to work on a fix.

The spread, severity and scope of this incident are minimal, affecting minimal customers, and only for a few moments every few days. As it is not critical, we are working on a long-term solution to this incident, rather than a break-fix solution.

If you have any questions, please reach out to our support team, who can provide you with more information.

Dear Customer,

We have seen all affected websites come back online, with quick response times.

This incident has been resolved.

Dear Customer,

We have implemented a fix and are currently monitoring the result.

We have already seen websites come back online. As such, we will continue to monitor the situation for any further issues.

Dear Customer,

We have identified the issue, and are applying a resolution.

Dear Customer,

We have seen all services come back online and are fully operational.

This incident has been resolved.

If you are experiencing any issues - please contact our support team.

Dear Customer,

We implemented a fix and are currently monitoring the result.

We have seen the dashboard, and its stations come back online.

Dear Customer,

We have identified the issue on the server, and are diligently working to resolve it.

We are continuing to work on a fix for this incident.