VoltHosting - Berichtgeschiedenis

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Berichtgeschiedenis

sep. 2025

Wolverhampton - DC1 & DC2 - Core Router Upgrade
  • Voltooid
    september 12, 2025 om 23:42UTC
    Voltooid
    september 12, 2025 om 23:42UTC

    Dear Customer,

    The maintenance has been completed successfully.

    All services are now operational.

    If you have any questions, please reach out to our support team!

  • Bezig
    september 12, 2025 om 23:00UTC
    Bezig
    september 12, 2025 om 23:00UTC
    Er wordt nu onderhoud gepleegd
  • Nog niet begonnen
    september 12, 2025 om 23:00UTC
    Nog niet begonnen
    september 12, 2025 om 23:00UTC

    Dear Customer,

    We apologise for the late notice. However, upgrades are being performed on both the core routers in our Wolverhampton data centres.

    This means that customers attached to these devices will experience a short blip in connectivity (less than 15 minutes).

    This work is being carried out when the network traffic is at its lowest, to minimise the impact on as few customers as possible.

    This will affect our Virtual Private Servers, Virtual Dedicated Servers, Website Hosting Services, Dedicated Servers, Game Hosting Servers, as well as other services in the table below.

    Where there is redundancy in place for systems, they will maintain operational, as they are designed to remain online, even when a core router is offline. However, these are still listed below.

    If you have any questions, please get in touch with our support team, who will be happy to help!

cPanel02 - SiteJet Failing to Load
  • Postmortem
    UTC
    Postmortem

    Dear Customer,

    After further investigation, we identified that this incident only affected one reseller customer. Due to this, and analysis of logs, we determined that raising this incident was unjustified. We are working with the affected reseller and cPanel to restore service to their affected account(s).

    Log investigation determined that the cause of this was files being deleted, and/or accounts running out of disk space.

    We apologise for raising this incident with you, as it was unnecessary.

    If you have any questions, please ask our support team.

  • Opgelost
    UTC
    Opgelost

    Dear Customer,

    Upon further investigation across our entire server. It looks like the scope for this issue is minimal and only affects accounts where the user has deleted files from their cPanel.

    Thus, we are marking this incident as closed, as the issue is not affecting the vast majority of users.

    If you are experiencing this issue, please reach out to support, who can assist you with restoring the files that the user deleted.

  • Update
    UTC
    Update

    Dear Customer,

    cPanel has made us aware that they are working on a fix for the issue.

    We will continue to work on a fix and update you as soon as possible.

    Reminder: If you are not using SiteJet, you are not affected by this.

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    Dear Customer,

    We have identified the error in WHM for this incident. Sadly, the issue appears to be related to an update made to SiteJet yesterday by cPanel, which means it is out of our control to resolve.

    We have reached out to cPanel, which is currently working on a solution to this.

    We will update here as soon as we have an update from cPanel.

    Please get in touch if you have any questions. We are here to help!

  • Onderzoeken
    UTC
    Onderzoeken

    Dear Customer,

    We are currently investigating an issue where, on cPanel, the SiteJet website builder is failing to load with the error "Something went wrong when initialising your Sitejet account".

    This issue only affects the editing of SiteJet websites; all other websites are online.

    If you do not use SiteJet, you are not affected.

    If you have any questions, please don't hesitate to contact us.

aug. 2025

cPanel02 - Occasional Website Timeouts
  • Opgelost
    UTC
    Opgelost

    Dear Customer,


    We are marking this incident as resolved. We will continue to monitor the situation and reopen this issue if it occurs again.

    If you have any questions, please ask!

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    Dear Customer,

    We have identified the issue and are working with the cPanel company directly to work on a fix.

    The spread, severity and scope of this incident are minimal, affecting minimal customers, and only for a few moments every few days. As it is not critical, we are working on a long-term solution to this incident, rather than a break-fix solution.

    If you have any questions, please reach out to our support team, who can provide you with more information.

  • Onderzoeken
    UTC
    Onderzoeken

    Dear Customer,

    We are currently investigating an incident which is causing some websites hosted on our vh-cp02 cPanel server to time out requests for a few moments every couple of days.

    The outage is minimal, and if a website is affected, it only lasts for a few moments.

    However, we are committed to providing the best service possible, so we are investigating this with utmost importance.

    If you have any questions, please feel free to reach out to us.

cPanel02 - Some websites taking longer than usual to load
  • Opgelost
    UTC
    Opgelost

    Dear Customer,

    We have seen all affected websites come back online, with quick response times.

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Dear Customer,

    We have implemented a fix and are currently monitoring the result.

    We have already seen websites come back online. As such, we will continue to monitor the situation for any further issues.

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    Dear Customer,

    We have identified the issue, and are applying a resolution.

  • Onderzoeken
    UTC
    Onderzoeken

    Dear Customer,

    We are currently investigating an issue on our cPanel02 server, which is causing some websites to load slowly or time out.

    If you are affected by this, we are aware of the issue and will update you here once we have an update.

jul. 2025

Azure01 Connectivity Issues
  • Opgelost
    UTC
    Opgelost

    Dear Customer,

    We have seen all services come back online and are fully operational.

    This incident has been resolved.

    If you are experiencing any issues - please contact our support team.

  • Monitoring
    UTC
    Monitoring

    Dear Customer,

    We implemented a fix and are currently monitoring the result.

    We have seen the dashboard, and its stations come back online.

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    Dear Customer,

    We have identified the issue on the server, and are diligently working to resolve it.

    We are continuing to work on a fix for this incident.

  • Onderzoeken
    UTC
    Onderzoeken

    We have noticed that Azura01 is not responding and the dashboard is offline.

    We are currently investigating this incident.

jul. 2025 naar sep. 2025

Volgende


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