VoltHosting - Historique des incidents

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Historique des incidents

sept. 2025

Wolverhampton - DC1 & DC2 - Core Router Upgrade
  • Terminé
    septembre 12, 2025 à 23:42
    Terminé
    septembre 12, 2025 à 23:42

    Dear Customer,

    The maintenance has been completed successfully.

    All services are now operational.

    If you have any questions, please reach out to our support team!

  • En cours
    septembre 12, 2025 à 23:00
    En cours
    septembre 12, 2025 à 23:00
    La maintenance est en cours
  • Pas encore commencé
    septembre 12, 2025 à 23:00
    Pas encore commencé
    septembre 12, 2025 à 23:00

    Dear Customer,

    We apologise for the late notice. However, upgrades are being performed on both the core routers in our Wolverhampton data centres.

    This means that customers attached to these devices will experience a short blip in connectivity (less than 15 minutes).

    This work is being carried out when the network traffic is at its lowest, to minimise the impact on as few customers as possible.

    This will affect our Virtual Private Servers, Virtual Dedicated Servers, Website Hosting Services, Dedicated Servers, Game Hosting Servers, as well as other services in the table below.

    Where there is redundancy in place for systems, they will maintain operational, as they are designed to remain online, even when a core router is offline. However, these are still listed below.

    If you have any questions, please get in touch with our support team, who will be happy to help!

cPanel02 - SiteJet Failing to Load
  • Postmortem
    Postmortem

    Dear Customer,

    After further investigation, we identified that this incident only affected one reseller customer. Due to this, and analysis of logs, we determined that raising this incident was unjustified. We are working with the affected reseller and cPanel to restore service to their affected account(s).

    Log investigation determined that the cause of this was files being deleted, and/or accounts running out of disk space.

    We apologise for raising this incident with you, as it was unnecessary.

    If you have any questions, please ask our support team.

  • Résolu
    Résolu

    Dear Customer,

    Upon further investigation across our entire server. It looks like the scope for this issue is minimal and only affects accounts where the user has deleted files from their cPanel.

    Thus, we are marking this incident as closed, as the issue is not affecting the vast majority of users.

    If you are experiencing this issue, please reach out to support, who can assist you with restoring the files that the user deleted.

  • Mettre à jour
    Mettre à jour

    Dear Customer,

    cPanel has made us aware that they are working on a fix for the issue.

    We will continue to work on a fix and update you as soon as possible.

    Reminder: If you are not using SiteJet, you are not affected by this.

  • Identifié
    Identifié

    Dear Customer,

    We have identified the error in WHM for this incident. Sadly, the issue appears to be related to an update made to SiteJet yesterday by cPanel, which means it is out of our control to resolve.

    We have reached out to cPanel, which is currently working on a solution to this.

    We will update here as soon as we have an update from cPanel.

    Please get in touch if you have any questions. We are here to help!

  • Détecté
    Détecté

    Dear Customer,

    We are currently investigating an issue where, on cPanel, the SiteJet website builder is failing to load with the error "Something went wrong when initialising your Sitejet account".

    This issue only affects the editing of SiteJet websites; all other websites are online.

    If you do not use SiteJet, you are not affected.

    If you have any questions, please don't hesitate to contact us.

août 2025

cPanel02 - Occasional Website Timeouts
  • Résolu
    Résolu

    Dear Customer,


    We are marking this incident as resolved. We will continue to monitor the situation and reopen this issue if it occurs again.

    If you have any questions, please ask!

  • Identifié
    Identifié

    Dear Customer,

    We have identified the issue and are working with the cPanel company directly to work on a fix.

    The spread, severity and scope of this incident are minimal, affecting minimal customers, and only for a few moments every few days. As it is not critical, we are working on a long-term solution to this incident, rather than a break-fix solution.

    If you have any questions, please reach out to our support team, who can provide you with more information.

  • Détecté
    Détecté

    Dear Customer,

    We are currently investigating an incident which is causing some websites hosted on our vh-cp02 cPanel server to time out requests for a few moments every couple of days.

    The outage is minimal, and if a website is affected, it only lasts for a few moments.

    However, we are committed to providing the best service possible, so we are investigating this with utmost importance.

    If you have any questions, please feel free to reach out to us.

cPanel02 - Some websites taking longer than usual to load
  • Résolu
    Résolu

    Dear Customer,

    We have seen all affected websites come back online, with quick response times.

    This incident has been resolved.

  • Surveillé
    Surveillé

    Dear Customer,

    We have implemented a fix and are currently monitoring the result.

    We have already seen websites come back online. As such, we will continue to monitor the situation for any further issues.

  • Identifié
    Identifié

    Dear Customer,

    We have identified the issue, and are applying a resolution.

  • Détecté
    Détecté

    Dear Customer,

    We are currently investigating an issue on our cPanel02 server, which is causing some websites to load slowly or time out.

    If you are affected by this, we are aware of the issue and will update you here once we have an update.

juil. 2025

Azure01 Connectivity Issues
  • Résolu
    Résolu

    Dear Customer,

    We have seen all services come back online and are fully operational.

    This incident has been resolved.

    If you are experiencing any issues - please contact our support team.

  • Surveillé
    Surveillé

    Dear Customer,

    We implemented a fix and are currently monitoring the result.

    We have seen the dashboard, and its stations come back online.

  • Identifié
    Identifié

    Dear Customer,

    We have identified the issue on the server, and are diligently working to resolve it.

    We are continuing to work on a fix for this incident.

  • Détecté
    Détecté

    We have noticed that Azura01 is not responding and the dashboard is offline.

    We are currently investigating this incident.

juil. 2025 à sept. 2025

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