VoltHosting - Berichtgeschiedenis

Dear Customer,

We have now seen full service recovery after the upstream provider swapped the affected device; this required a full reconfiguration due to various unexpected issues encountered along the way, which delayed the recovery process. We deeply apologise to you for any inconvenience caused this evening by the outage, as well as thanking you for your patience and support.

If you have any issues, please get in touch.

Dear Customers.

We are starting to see services come back online. We will update you shortly.

Dear Customer,

The upstream provider is replacing the device. We are working to resolve this issue quickly.

Dear Customer,

We have sadly seen this issue reoccur. We have been in conversations with our upstream network provider to get this issue resolved as quickly as possible.

Upon investigation into the issue, it appears that the 10gbps cross links in the switch is crashing, whilst keeping the 1gbps connections online. A replacement switch has been ordered. This issue lies with our network provider, not ourselves, but we are assisting where we can to help resolve the issue.

We do apologise for the inconvenience, and hope that it can be resolved as quickly as possible.

Dear Customer,

We have seen all services come back online. We are still monitoring for further issues. A replacement device has been sourced and will be swapped out if the issue occurs again.

We are now marking this issue as resolved. If you have any questions, please reach out to our support team, who will be happy to help!

Dear Customer,

We implemented a fix and have seen services come back online. We will continue to monitor the situation for updates.

Dear Customer,

We have dispatched the data centre's remote hands to take a look at the affected network switch. We are continuing to work on a fix for this incident.

Dear Customer,

We have identified the issue with one of our core routers in Wolverhampton. We are continuing to work on a fix for this incident.

Our support team is still here to help! Please feel free to contact us with any questions.

Dear Customer,

After further investigation, we identified that this incident only affected one reseller customer. Due to this, and analysis of logs, we determined that raising this incident was unjustified. We are working with the affected reseller and cPanel to restore service to their affected account(s).

Log investigation determined that the cause of this was files being deleted, and/or accounts running out of disk space.

We apologise for raising this incident with you, as it was unnecessary.

If you have any questions, please ask our support team.

Dear Customer,

Upon further investigation across our entire server. It looks like the scope for this issue is minimal and only affects accounts where the user has deleted files from their cPanel.

Thus, we are marking this incident as closed, as the issue is not affecting the vast majority of users.

If you are experiencing this issue, please reach out to support, who can assist you with restoring the files that the user deleted.

Dear Customer,

cPanel has made us aware that they are working on a fix for the issue.

We will continue to work on a fix and update you as soon as possible.

Reminder: If you are not using SiteJet, you are not affected by this.

Dear Customer,

We have identified the error in WHM for this incident. Sadly, the issue appears to be related to an update made to SiteJet yesterday by cPanel, which means it is out of our control to resolve.

We have reached out to cPanel, which is currently working on a solution to this.

We will update here as soon as we have an update from cPanel.

Please get in touch if you have any questions. We are here to help!