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Berichtgeschiedenis

okt. 2025

cPanel NS6 Upgrade
  • Voltooid
    oktober 31, 2025 om 00:31
    Voltooid
    oktober 31, 2025 om 00:31

    Dear Customer,

    The maintenance has been completed successfully. The cPanel NS6 nameserver is now fully operational.

    There were no interruptions to any cPanel services.

    If you have any questions, please get in touch with our support team!

  • Bezig
    oktober 30, 2025 om 23:30
    Bezig
    oktober 30, 2025 om 23:30
    Er wordt nu onderhoud gepleegd
  • Nog niet begonnen
    oktober 30, 2025 om 23:30
    Nog niet begonnen
    oktober 30, 2025 om 23:30

    Dear Customer,

    We will be upgrading one of our cPanel nameservers (NS6). This upgrade provides significant performance and security upgrades to the system.

    This maintenance is essential to continuing to provide a reliable cPanel service.

    Due to the fact that our cPanel nameservers are redundant, there will be no outage to our cPanel services. However, as this will take one nameserver offline for a brief amount of time, cPanel could be "at risk" if another outage occurs.

    We expect no customer interruption during this period. All of your websites, emails, and DNS will remain fully operational.

    If you have any questions, please reach out to our support team.

Wolverhampton Network Issues
  • Opgelost
    Opgelost

    Dear Customer,

    We have now seen full service recovery after the upstream provider swapped the affected device; this required a full reconfiguration due to various unexpected issues encountered along the way, which delayed the recovery process. We deeply apologise to you for any inconvenience caused this evening by the outage, as well as thanking you for your patience and support.

    If you have any issues, please get in touch.

  • Update
    Update

    Dear Customers.

    We are starting to see services come back online. We will update you shortly.

  • Update
    Update

    Dear Customer,

    The upstream provider is replacing the device. We are working to resolve this issue quickly.

  • Monitoring
    Monitoring

    Dear Customer,

    We have sadly seen this issue reoccur. We have been in conversations with our upstream network provider to get this issue resolved as quickly as possible.

    Upon investigation into the issue, it appears that the 10gbps cross links in the switch is crashing, whilst keeping the 1gbps connections online. A replacement switch has been ordered. This issue lies with our network provider, not ourselves, but we are assisting where we can to help resolve the issue.

    We do apologise for the inconvenience, and hope that it can be resolved as quickly as possible.

  • Opgelost
    Opgelost

    Dear Customer,

    We have seen all services come back online. We are still monitoring for further issues. A replacement device has been sourced and will be swapped out if the issue occurs again.

    We are now marking this issue as resolved. If you have any questions, please reach out to our support team, who will be happy to help!

  • Monitoring
    Monitoring

    Dear Customer,

    We implemented a fix and have seen services come back online. We will continue to monitor the situation for updates.

  • Update
    Update

    Dear Customer,

    We have dispatched the data centre's remote hands to take a look at the affected network switch. We are continuing to work on a fix for this incident.

  • Geïdentificeerd
    Geïdentificeerd

    Dear Customer,

    We have identified the issue with one of our core routers in Wolverhampton. We are continuing to work on a fix for this incident.

    Our support team is still here to help! Please feel free to contact us with any questions.

  • Onderzoeken
    Onderzoeken

    Dear Customer,

    We are currently investigating network issues in Wolverhampton, which may affect some services.

Wolverhampton Core Router Replacement
  • Voltooid
    oktober 04, 2025 om 23:32
    Voltooid
    oktober 04, 2025 om 23:32

    Dear Customer,

    The Maintenance has completed successfully. The faulty device has been replaced and is fully operational. We will monitor for any further issues.

    If you have any questions, please reach out!

  • Bezig
    oktober 04, 2025 om 23:00
    Bezig
    oktober 04, 2025 om 23:00

    Dear Customer,

    This Maintenance is still in progress.

  • Voltooid
    oktober 04, 2025 om 23:00
    Voltooid
    oktober 04, 2025 om 23:00
    Onderhoud is succesvol afgerond
  • Update
    oktober 04, 2025 om 21:54
    Update
    oktober 04, 2025 om 21:54

    Dear Customer,

    We are extending this maintenance window by 1hr due to the fact that the engineer is having delays in travel.

    If you have any questions, please feel free to reach out!

  • Bezig
    oktober 04, 2025 om 21:00
    Bezig
    oktober 04, 2025 om 21:00
    Er wordt nu onderhoud gepleegd
  • Nog niet begonnen
    oktober 04, 2025 om 21:00
    Nog niet begonnen
    oktober 04, 2025 om 21:00

    Dear Customer,

    We have identified a hardware issue with one of the core routers in Wolverhampton, which is causing the device to reboot randomly. Due to this, we have located a replacement device and dispatched a network engineer who will replace the faulty device today.

    This maintenance will cause a brief drop in all services connected to this router.

    If you have any questions, please don't hesitate to reach out to our support team!

sep. 2025

Wolverhampton - DC1 & DC2 - Core Router Upgrade
  • Voltooid
    september 12, 2025 om 23:42
    Voltooid
    september 12, 2025 om 23:42

    Dear Customer,

    The maintenance has been completed successfully.

    All services are now operational.

    If you have any questions, please reach out to our support team!

  • Bezig
    september 12, 2025 om 23:00
    Bezig
    september 12, 2025 om 23:00
    Er wordt nu onderhoud gepleegd
  • Nog niet begonnen
    september 12, 2025 om 23:00
    Nog niet begonnen
    september 12, 2025 om 23:00

    Dear Customer,

    We apologise for the late notice. However, upgrades are being performed on both the core routers in our Wolverhampton data centres.

    This means that customers attached to these devices will experience a short blip in connectivity (less than 15 minutes).

    This work is being carried out when the network traffic is at its lowest, to minimise the impact on as few customers as possible.

    This will affect our Virtual Private Servers, Virtual Dedicated Servers, Website Hosting Services, Dedicated Servers, Game Hosting Servers, as well as other services in the table below.

    Where there is redundancy in place for systems, they will maintain operational, as they are designed to remain online, even when a core router is offline. However, these are still listed below.

    If you have any questions, please get in touch with our support team, who will be happy to help!

cPanel02 - SiteJet Failing to Load
  • Postmortem
    Postmortem

    Dear Customer,

    After further investigation, we identified that this incident only affected one reseller customer. Due to this, and analysis of logs, we determined that raising this incident was unjustified. We are working with the affected reseller and cPanel to restore service to their affected account(s).

    Log investigation determined that the cause of this was files being deleted, and/or accounts running out of disk space.

    We apologise for raising this incident with you, as it was unnecessary.

    If you have any questions, please ask our support team.

  • Opgelost
    Opgelost

    Dear Customer,

    Upon further investigation across our entire server. It looks like the scope for this issue is minimal and only affects accounts where the user has deleted files from their cPanel.

    Thus, we are marking this incident as closed, as the issue is not affecting the vast majority of users.

    If you are experiencing this issue, please reach out to support, who can assist you with restoring the files that the user deleted.

  • Update
    Update

    Dear Customer,

    cPanel has made us aware that they are working on a fix for the issue.

    We will continue to work on a fix and update you as soon as possible.

    Reminder: If you are not using SiteJet, you are not affected by this.

  • Geïdentificeerd
    Geïdentificeerd

    Dear Customer,

    We have identified the error in WHM for this incident. Sadly, the issue appears to be related to an update made to SiteJet yesterday by cPanel, which means it is out of our control to resolve.

    We have reached out to cPanel, which is currently working on a solution to this.

    We will update here as soon as we have an update from cPanel.

    Please get in touch if you have any questions. We are here to help!

  • Onderzoeken
    Onderzoeken

    Dear Customer,

    We are currently investigating an issue where, on cPanel, the SiteJet website builder is failing to load with the error "Something went wrong when initialising your Sitejet account".

    This issue only affects the editing of SiteJet websites; all other websites are online.

    If you do not use SiteJet, you are not affected.

    If you have any questions, please don't hesitate to contact us.

aug. 2025

cPanel02 - Occasional Website Timeouts
  • Opgelost
    Opgelost

    Dear Customer,


    We are marking this incident as resolved. We will continue to monitor the situation and reopen this issue if it occurs again.

    If you have any questions, please ask!

  • Geïdentificeerd
    Geïdentificeerd

    Dear Customer,

    We have identified the issue and are working with the cPanel company directly to work on a fix.

    The spread, severity and scope of this incident are minimal, affecting minimal customers, and only for a few moments every few days. As it is not critical, we are working on a long-term solution to this incident, rather than a break-fix solution.

    If you have any questions, please reach out to our support team, who can provide you with more information.

  • Onderzoeken
    Onderzoeken

    Dear Customer,

    We are currently investigating an incident which is causing some websites hosted on our vh-cp02 cPanel server to time out requests for a few moments every couple of days.

    The outage is minimal, and if a website is affected, it only lasts for a few moments.

    However, we are committed to providing the best service possible, so we are investigating this with utmost importance.

    If you have any questions, please feel free to reach out to us.

cPanel02 - Some websites taking longer than usual to load
  • Opgelost
    Opgelost

    Dear Customer,

    We have seen all affected websites come back online, with quick response times.

    This incident has been resolved.

  • Monitoring
    Monitoring

    Dear Customer,

    We have implemented a fix and are currently monitoring the result.

    We have already seen websites come back online. As such, we will continue to monitor the situation for any further issues.

  • Geïdentificeerd
    Geïdentificeerd

    Dear Customer,

    We have identified the issue, and are applying a resolution.

  • Onderzoeken
    Onderzoeken

    Dear Customer,

    We are currently investigating an issue on our cPanel02 server, which is causing some websites to load slowly or time out.

    If you are affected by this, we are aware of the issue and will update you here once we have an update.

aug. 2025 naar okt. 2025

Volgende


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